From the May 2022 issue of HealthCare Business News magazine
To support the evolution of technology and required services, the structure of agreements and execution of service must consider:
• Attracting a new generation to the healthcare technology management field, recasting HTM from techs who fix broken machines to specialists who play a vital role in furthering healthcare digital transformation
• Creating new services that provide information required to drive hospital efficiencies and patient outcomes, and go beyond the “wrench turning” on the device
• Repositioning service agreements from a “fix what is broken” mentality to an ongoing partnership among the service provider and hospital or delivery network for continuous improvement and enhanced care delivery
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Safe, reliable and available medical devices always will be critical to patient care. As technologies advance to deliver not only diagnostics/therapy but also insights that hospitals can aggregate and analyze for broader clinical and business decision-making, their support and service structure must advance as well. As an OEM, we continue collaborating with hospitals and delivery networks to create service agreements that support high-quality, cost-effective care delivery.
About the author: John Sloss is the senior vice president of medical and safety services at Draeger.Back to HCB News
