Medical Healthcare Solutions, Inc. (MHS), recently experienced a cyber-incident that impacted some protected health information (PHI) within its data network. MHS immediately shut down its data system, conducted an extensive investigation, notified law enforcement, and implemented additional security measures. On November 19, 2021, MHS discovered the unauthorized party may have removed files from its network. On January 8, 2022, MHS identified a final list of impacted PHI, and on January 21, 2022, sent notifications by mail to impacted individuals.
Some of the impacted information may have included: name, address, date of birth, sex, phone number, email address, Social Security number, driver’s license/state ID number, financial account number, routing number, payment card number, card CVV/expiration, diagnosis/treatment information, procedure type, provider name, prescription information, date of service, medical record number, patient account number, insurance ID number, insurance group number, claim number, insurance plan name, provider ID number, procedure code, treatment cost, and diagnosis code. MHS is issuing this notice on behalf of its clients, Harvard Medical Faculty Physicians at Beth Israel Deaconess Medical Center and Associated Physicians of Harvard Medical Faculty Physicians at Beth Israel Deaconess Medical Center.
The privacy and security of the personal information MHS maintains on behalf of its clients is of the utmost importance. MHS has established a dedicated assistance line for impacted individuals with questions or concerns at 855-675-3125, Monday through Friday, (except U.S. holidays), from 9 a.m. – 9 p.m., EST, or by mail at P.O. Box 3160, Andover, MA 01810-0803. In addition, MHS is offering impacted individuals up to 24 months of credit monitoring and identity protection services.
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Notified individuals should take actions to help protect their information by remaining vigilant in reviewing their account and explanation of benefits statements and consider placing a fraud alert and/or security freeze on their accounts.
