par Sean Ruck
, Contributing Editor | February 11, 2020
From the January/February issue of HealthCare Business News magazine
Each month, the course starts with a senior leader focusing on the H3W leadership behaviors and asking participants to explain how they utilize those behaviors to engage their own team, create a safe culture and space, or empower their team to talk with their superiors, peers and subordinates.
“This creates a way to approach how we treat each other because H3W guides the way we act at HHC,” said Santarsiero.
One of the H3W components is to “be authentic and humanistic,” and Riley explains that this helps physicians understand the impact they have on others.
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“We talk a lot in the program about understanding impact versus intent. That’s probably not something physicians learned in school or even in their own practices, but it’s a different way of thinking about how they act with individuals, whether peers or patients — how they’re coming across and how they’re being perceived.”
Training covers a wide spectrum, and the presenters’ specialties are diverse. For instance, Health IT is an important component, not treated as a silo.
“We bring that in through an innovation segment we offer,” says Orlando. “Our chief of clinical innovations also has a strong background in informatics. He brings that more as an example of case-based learning. In our organization, Health IT is not a silo, it’s part and parcel of the overall healthcare delivery system. When you think of what the future is, we have AI, big data — everything uses data to drive our decision-making and improve it.”
It took a great deal of fine-tuning to get the program to where it is today. For instance, Orlando said, it took years to get the group project work on track. In the program’s early days, participants would be asked to identify a problem and tackle it. Just the work needed to identify the problem would eat up a lot of time — and these are high-level people with full-time positions. Today, teams are created and then linked to an existing project the organization is working on. The team then takes on a component of the program while getting support from informatics, the project management office and other available resources.
“Now, participants receive a preselected project in need of a solution and they’re working on it with the resources they need to be successful,” said Orlando. “In year three of doing that, the shift has been very effective.”