Ross Jacobs - Mountain Family Products - DOTmed Profil

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Ross Jacobs - Profile
VP Sales
Mountain Family Products
DOTmed User since October 2016
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Feedback Received

General Rating by Hugh Panero, YBR Ventures
February 19, 2020

I was looking to rent a bone stimulator to help with my fractured foot. I was a little skeptical of getting one from the web after a google search. However, I was pleasantly surprised by Ross Jacobs professionalism & responsiveness and would recommend using his firm. I am a satisfied customer. I only wish he could provide me with a new foot. Details

General Rating by Gail Brown, Gail Brown
February 06, 2020

Hi. I have an open reduction mid-shaft humerus fracture that 6 months in is non-union. Dr. Wants to do bone graft, trying to avoid this. I live in Canada searched the whole country and couldn’t get this product to rent, and buying very costly new. I found Ross on a Facebook page for #humerus(s). Hesitant to order cross border, I found Ross was compassionate, answered all my questions and with his warranty made the import process fearless. The gently used machine arrived quickly and in great shape. No surprises at the border. I have confidence that if I have any issues, ongoing, Ross will be there to help me. I highly recommend him. Details

General Rating by david hummel, none
January 19, 2020

I used this product to help heal from a broken 5th metatarsal. Renting was a great alternative to purchasing, as the machine brand new is quite expensive. It was very simple to use. Ross was great to work with, always available to answer questions. The machine arrived on time, in great shape and had low usage. If i ever need it again, i would have no reservation about renting from Ross again. Details

General Rating by Steve Berebitsky, None
January 11, 2020

I rented a bone stimulator from Mountain Family Products. The very fact one can rent a bone stimulator is great for those of us who cannot afford to buy one outright. On top of this, dealing with Mountain Family Products was an absolute pleasure. This is a caring company one caring company I hope I never have to order from again :) Details

General Rating by Michael Wessells, Columbia University
December 16, 2019

Excellent product and stellar, caring service. I had not wanted to buy or rent Exogen from someone who would not stand behind their product and give excellent service. Renting from Ross proved to be an excellent option, and he is an ethical person and a pleasure to deal with. Details

General Rating by Kaydee Huff, N/a
December 15, 2019

Ross Jacobs has gone above and beyond in ensuring my renting experience has been easy, accurate and personable. He's even checked in on my healing. It's nice to have such a thorough and personable company experience during such a critical time. I appreciate all of the help immensely!! Details

General Rating by Christa Gala, NC State University
December 13, 2019

Loved this product and Mountain Family Products. Ross was amazing to work with! Honest and always available to answer questions. I had a Jones fracture that wasn't properly diagnosed (so no surgery) and with the Exogen ended up being able to partially weight-bear at 9.5 weeks. My insurance wouldn't approve the bone stimulator and I was able to start using at 5.5 weeks, thanks to Ross. Great to work with, top-quality product. Got out of the boot at 13 weeks. A bone-stimulator is a must for this tough to heal fracture (especially if you don't get a pin in it). Highly recommend! Details

General Rating by JoanIE kenyon, Joan kenyon
December 12, 2019

Exogen bone stimulator came in perfect condition and worked great. Ross was great to work with, answered all questions about the device, good pricing, shipping was fast and the return process of the machine was easy. Excellent seller, highly recommend Details

General Rating by Eva Pignotti, Private party
November 18, 2019

Ross is very caring about his customers. He provided me with assistance and support without being asked. Details

General Rating by Dave Thomas, Dave Thomas
November 18, 2019

Ross was a great guy to deal with, new his product and service after the sale. A+ Details

General Rating by Diptin Patel, Diptin Patel
July 16, 2018

I live in Canada and I was little leery about purchasing the Exogen unit from online, but Ross took all of my worries away. He took time and answered all my questions and made my transaction very smooth. My unit was exactly like how it was described and packaged and shipped in excellent condition. I highly recommend Ross. Details

General Rating by a Patient
April 24, 2017

Excellent service, sale and follow-up. Details

General Rating by Kim Munch, Kim Munch
April 21, 2017

I can highly recommend Ross - he responded to my inquiry on the site immediately and I found him highly professional and a total pleasure to deal with. The machine arrived in impeccable condition, and he was very happy to give us support as to how to use it, and if we had any issues with it, I have no doubt he would have resolved them (we did not). Five stars all around! Thank you Ross. Details

General Rating by Kevin Zoll, Kevin Zoll
April 20, 2017


General Rating by Dan Moorhead, Dan Moorhead
April 20, 2017

Enjoyed working with Ross on our purchase. He's very responsive and informative. Details

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