Eric Graham - Sentient Lasers - DOTmed Profil

Eric Graham - Profile
VP of Sales & Marketing
Sentient Lasers
UT, USA
DOTmed User since May 2013
Email Eric

(4) (1)

Feedback Received

General Rating by Greg Kennebeck, ProMed Solutions, Inc.
February 05, 2020

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General Rating by Dan Kongsted, Cervius Medical
February 04, 2020

Eric ordered a unit from Cervius Medical and chose to buy the unit through Escrow services and everything was in place by the 25th of November 2019. Unit was crated and Eric just had to pick up the unit and then the payment would have been released through Escrow 10 days after receival. Now more than two months later and many bad attempts to get things on track again in various departments etc. and nothing has happened. After all this trouble I ask Eric to either find a solution with me or get a bad recommendation on DOTmed. Erics response is to tell me that he now refuse to pay for the laser because I am not waiting patiently listening to all his bad excuses for more than two months time. If Eric had good intentions he would tell that he had to postpone or cancel the deal not just letting it out in the sand with different excuses. Eric and Sentient is a highly untrustworthy person and company to deal with!
Eric Graham responded: Sentient Lasers was a customer interested in purchasing a laser from Mr. Kongsted/Cervius Medical. All purchase agreements are subject to management approval in Sentient Lasers' sole discretion. Based on the condition of the laser and the location of the laser management was not quick to purchase this. Once Mr. Kongsted used DOTmed as a means of threats to get what he wanted, to push us to buy something we were not comfortable with, we decided it was best not to buy a laser from someone to avoid any future problems. We stay committed to all of our customers and are proud to be a five star rated DOTmed 100 company.
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General Rating by William Sappenfield, Mona Spa
January 24, 2020

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General Rating by Clinton Courson, Quest Medical Supply, Inc.
January 22, 2020

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General Rating by a Cosmetic Facility / Spa
November 11, 2019

I would always recommend Sentient (Eric Graham) overall fantastic professionalism!!!! Details

General Rating by Nicole van der Merwe, Remington Laser Dermatology
October 11, 2019

Eric was always prompt in returning emails, and I found the company was quite transparent in all aspects of our transaction. Details

General Rating by Tony Lively, ZRG LLC.
September 20, 2019

Great customer. Details

General Rating by a Cosmetic Facility / Spa
September 04, 2019

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General Rating by a Cosmetic Facility / Spa
August 16, 2019

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General Rating by Belle Saldivar, Renewal Skin Care Studio
August 07, 2019

Eric Graham at Sentient Lasers has been remarkably helpful with the analysis and maintenance of our Diode Laser hand piece. His timely communication and the company's patience with us during this process has been greatly appreciated. We would definitely recommend this company to anyone who values good customer service and is looking to have their laser serviced. Details

General Rating by a Cosmetic Facility / Spa
June 04, 2019

Very professional and prompt with returned answers. Highly recommend Eric Graham Details

General Rating by LORI Incorvaia, WNY Plastic Surgery
May 17, 2019

Company was fair and efficient. Details

General Rating by Dana Clayton, Rejuvenu
February 10, 2019

I recommend working with Sentient Details

General Rating by a Cosmetic Facility / Spa
January 31, 2019

What a pleasure it is to work with knowledgable and professional people. From start to finish Eric and his team are helpful and always have suggestions and information to update or complement my practice! I never hesitate to call them and they are ALWAYS available and ready with suggestions and options Details

General Rating by John Blanchard, Medical Device Alliance
January 31, 2019

we have both purchased and sold equipment and would be happy to recommend the for your equipment needs Details

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