Jason Botko, Chief Operating Officer
DOTmed user since January 2005
We provide New,Used,Refurb Imaging Parts to Hospitals,ISO's,Multi-Vendor Service Companies, and various other individuals in the Medical Imaging Industry. Our staff is geared toward superior client service with outstanding pricing and response time.
We are a Christian based company that provides high quality New,Used,Refurb Imaging Parts to Hospitals,ISO's,Multi-Vendor Service Companies, and various other individuals in the Medical Imaging Industry worldwide. Our staff is geared toward superior client service with outstanding pricing and response time
Standard Warranty Terms:
3.0 WARRANTY POLICY Seller warrants its product against any defects or malfunctions for 30 day unless otherwise specified at the time of quotation. Details of warranties for x-ray tubes and ultrasound transducers will be made available at the time of quotation. This warranty is void if the serial number has been altered or removed from the product. If the failure of the product is a result of accident, abuse, misapplication or acts of God, seller shall have NO responsibility under this warranty policy. Warranty terms and credit terms are as follows: 3.1 To receive a WARRANTY, Seller must be contacted within 30 days of original shipment. A valid RMA (Return Material Authorization) number valid for warranty only to be requested within 30 days of the original shipment date or as stated at the time of quotation. 3.2 All WARRANTY parts returned without an RMA number will be processed as an EXCHANGE part and no credit will be issued. 3.3 All WARRANTY claims will undergo a technical review validation, and credit will only be issued on valid and approved warranty claims. 3.4 All WARRANTY parts must be returned to Seller within 5 days of the original warranty claim date. Anymore than 5 days will result in additional billing. 3.5 Additional billing - Failure to return an EXCHANGE part within 15 days of the original shipment date will result in an additional billing. The additional billing will be calculated as the difference between the OEM Outright price and the purchase price or at Seller's discretion. 3.6 WARRANTY credit will only be issued when a warranty replacement has been ordered. Warranty returns without a warranty re-order will be credited 70% (30% No Re-Order Fee) subject to contingencies stated in this policy. 3.7 WARRANTY credit - Credit for a valid warranty claim will be issued as follows: Part received within 35 days of the warranty claim 100% Credit Part received between 36-45 days of the warranty claim 50% Part received after 45 days of the warranty claim 0% Credit 4.0 LIMITED WARRANTY Seller warrants that the parts (other than x-ray tubes an ultrasound transducers) will meet manufacture specifications during the applicable WARRANTY period, defined above. Warranties for any other parts, if any, are exclusively those offered by the manufacturer or refurbished of such parts. Except for the warranties described above, all parts are sold AS IS, and WITH ALL FAULTS, and Seller MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE PARTS SOLD UNDER THIS POLICY AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 5.0 LIMITATION OF LIABILITY Sellers TOTAL LIABILITY FOR ANY CLAIM UNDER THIS POLICY IS LIMITED TO THE PRICE OF THE PART(S) OF WHETHER SUCH CLAIM IS MADE AT LAW, IN TORT, IN CONTRACT OR PURSUANT TO ANY OTHER THEORY, INCLUDING STRICT LIABILITY NEITHER Seller NOR CUSTOMER WILL HAVE ANY LIABILITY TO THE OTHER FOR PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS LOST PROFITS OR REVENUE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME. THE TRANSACTION DESCRIBED IN AND THOSE OCCURRING PURSUANT TO THIS POLICY ARE EACH COMMERICAL TRANSACTIONS. ANY ACTION RELATED TO THIS POLICY SHALL BE BASED SOLELY ON COMMERICAL LAW PRINCIPLES. NEITHER PARTY SHALL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER ARISING FROM THIS POLICY OR TRANSACTIONS OCCURRING PURSUANT HERETO. 6.0 SHIPMENT AND RISK OF LOSS Unless otherwise stated, all parts shall be shipped FOB Seller's shipping dock, with prepaid freight at customer's expense, and title and risk of loss shall pass to customer at that point. Unless otherwise agreed, Seller shall select carriers.
Standard Return Policy:
1.0 EXCHANGE POLICY 1.1 All EXCHANGEs require a valid RMA (Return Material Authorization) number. RMA numbers valid for exchange parts only will be issues at the time of sale. 1.2 EXCHANGE parts are identified at the time of quotation and noted on ALL packing slips and invoices. 1.3 A "Like and/or Repairable" part MUST be received by the Seller, within 15 days of the original shipment date. If an exchange part is NOT received by seller within 15 days of the original shipment date, the customer will be additional billed. 1.4 If the EXCHANGE received is NOT a "Like and/or Repairable" part, written notification will be sent to the customer requesting them to provide a "Like and/or Repairable" part within 5 calendar days. If one is NOT received within 5 days, the customer will be additional billed. The original part received may be returned at customer's request and expense, or it will become the property of the seller after 15 days. 1.5 Additional billing - Failure to return an EXCHANGE part within 15 days of the original shipment date will result in an additional billing. The additional billing will be calculated as the difference between the OEM Outright price and the purchase price or at the sellers discretion. 1.6 Additional billing credit - If the EXCHANGE part is returned within 30 days from the original date of shipment, a credit equal to 50% of the additional bill will be issued. If the EXCHANGE part is returned within 31 - 59 days from the original date of shipment, a credit equal to 75% of the additional bill will be issued. NO credit to the additional bill will be issued for parts received after 60 days of the original date of shipment. 2.0 RESTOCK POLICY 2.1 Seller MUST be notified within 48 hours from the receipt of shipment for restock. 2.2 Seller allows the restocking of parts up to 10 days from original date of shipment, if more then 10 days it will result in additional charges. 2.3 All RESTOCK require a valid RMA number to be requested within 48 hours of the original shipment date. 2.4 All RESTOCK parts returned without a restock RMA number will be processed as an EXCHANGE part. 2.5 If the part is returned within 10 days from the original date of shipment, the following RESTOCK credit will apply: * Un-Opened = 25% Restock Fee * Opened = 30% Restock Fee
Years In Business: 13
Percentage Of Revenue That Parts Account For: 80%
Restocking Fee: 25-30%
Warehouse Size in Sq. Ft.: 33,500
Number of Parts Stocked: 50,000