|Rating||1 Month||6 Months||12 Months|
|Criteria||Average Rating||Number of Ratings|
|After Sale Service||4|
|Easy to Deal With||6|
|Paid on Time||1|
|Quality of Equipment||5|
|Quality of Packaging||5|
|Shipped on Time||5|
I ordered a Draeger anesthesia machine. Complete with the main device, I ordered and paid for inspection service + replacement of the CO2 sensor made by Reitz Medical GmbH, 490 euros. Also paid for the evaporator Sevoflurane 1250 euros. After receiving parcel, I ordered an authorized representative Draeger inspection. Its results: the device cannot perform its functions; O2 sensor has a production date - July 2012. Shelf life of the sensor is 1 year, this sensor cannot be new in any case; report of Reitz Medical GmbH clearly contradicts the report of the authorized representative of Draeger AG. This indicates the falsity of the conclusion; parcel does not include the Sevorflurane vaporizer; the design of the device did not match the description from the ad - it was not portable, but a stationary. After discovering these problems, I tried to contact the seller by e-mail but the seller didânt respond to me. scanned copies of the documents: brass.if.ua/temp1/ftrs87/caution-fraud.pdfDetails
very satisfied from the company and especially Thomas ,a man of word, he promises and delivers. Very quick delivery. Definitely recommendedDetails
Honest company , very precise in details and very quick delivery .Details
I bought Olympus from him, he put photo of camera and coupler, when he sent me the coupler is not same that exhibited in DOTmed. That is not applicable for endoscopic examination.
Thomas Koenigbauer responded: ich finde es schade, dass Sie mit Ihrer nicht guten Bewertung nicht warten konnten, ob wir vereinbart hatten, dass ich nach dem passenden Aufsatz suche. AuÃerdem war die Beschreibung des Artikels in Dotmed korrekt und Sie haben das erhalten, was in Dotmed in der Artikelbeschreibung stand.
He sent me a defect Philips BV 29 ,images on dotmed are for another system. Machine must be at excellent condition with 1 month guaranty as he mentioned on his advert . I called him at the same day after receiving the shipping telling him that the machine is not working also the condition is very bad ,he blamed me to not turn on the key and sent me an image belong to another machine.
He refused to refund the money back.
Really not honest and not trustable.
I have never dealt with unfair trader like him.
Really not recommended seller .For everyone be care dealing with him.
Thomas Koenigbauer responded: the BV-29 was tested and serviced from an indepentend qualified x-ray technician company. it met all requirements to be used in human medizin in Germany. Buyer even received a video showing the functionality of the BV-29. I just guess that Mr. Montasser el Sayed lost his client and wanted me to take back the c-arm. but this is not my issue.
I will buy from him. I recommendDetails
Honest and reliable seller. Minor problems have been immediately solved. I warmly recommend Med & It!Details