Charlotte Radiology triples self-scheduled screening mammogram appointments in five months with mobile option from SCI Solutions

Charlotte Radiology triples self-scheduled screening mammogram appointments in five months with mobile option from SCI Solutions

Press releases may be edited for formatting or style | February 18, 2020 Health IT Women's Health
SEATTLE--(BUSINESS WIRE)--SCI Solutions, the health industry’s leading patient engagement and care coordination technology firm, in partnership with Charlotte Radiology, a US Radiology Specialists practice and one of the largest radiology groups in the country, announced significant patient adoption of the SCI mobile outpatient self-scheduling application, an integral component of SCI’s digital patient experience solution.

In the first five months after going live with a multi-channel campaign linked with the new self-scheduling application, Charlotte Radiology dramatically increased appointment volume through the mobile self-scheduling experience. The number of screening mammogram appointments scheduled through the new application increased more than 300 percent compared to the previous patient portal self-scheduling option with a corresponding reduction in incoming call volume through the call center.

“We are excited to offer this convenient, mobile self-scheduling option to our patients, which makes it easy for them to schedule their mammograms on the go using smartphones and tablets,” said Lauren Herring, Vice President of Marketing, Charlotte Radiology. “What’s more, patients can see a wide range of options across multiple locations within a specified radius, which gives them the flexibility to select the best time and location for their needs. It’s not only great for patients by making it easier for them to access vital health services that can lead to earlier detection and treatment of breast cancer, but it also increases operational efficiency and optimizes our capacity across our many service locations. We’re appreciative of SCI Solutions’ long-term partnership with us, which allows us to offer better services and a modern digital experience to our patients.”

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Patients Embrace Mobile Self-Service Scheduling

SCI’s Digital Engagement platform, including the outpatient self-scheduling application, makes it easy and convenient for patients to engage directly with their healthcare providers to coordinate their own care on their own device at any time, day or night. As patients engage more proactively in their own care, organizations like Charlotte Radiology experience growth in total appointments scheduled while reducing the number of incoming phone calls. So far, the proportion of total screening mammogram appointments booked via self-service at Charlotte Radiology has grown to nearly three quarters, which frees up call center staff for more complex patient interactions and high-value activities.

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