par Bradley Rose
, Senior Designer | September 17, 2007
Andover, Mass.-Royal Philips Electronics (NYSE: PHG, AEX: PHI) has announced that customers have again rated its Medical Systems division No. 1 in overall service performance for Ultrasound All Systems, comprising Radiology/OB-Gyn and Cardiology instruments, in the annual IMV ServiceTrak™ surveys. The results of the 2007 IMV analysis also show Philips earning a No. 1 ranking in overall manufacturer satisfaction and shares the No. 1 ranking for probability of repurchase for ultrasound.
"It is a testament to our dedicated service professionals to be recognized for top service performance for ultrasound for a 15th consecutive year," said Tom Kirkland, senior vice president of customer services, North America, for Philips Medical Systems. "IMV ServiceTrak surveys provide valuable feedback, not only to measure what we're doing well, but also to identify areas for improvement. As we seek to deliver on our promise of sense and simplicity, we will continue to work harder and smarter every day to help our customers provide superb patient care."
In an independent survey by IMV Limited, customers were asked to rate ultrasound systems manufacturers on a broad range of factors across the product ownership lifecycle.
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For the Ultrasound All Systems report, Philips received top marks in 20 factors, including those of service engineer performance, satisfaction with service and manufacturer, help desk telephone support and remote dial-in diagnostic support.
Philips also scored 12 top ratings in the separate 2007 Ultrasound Radiology / OB GYN ServiceTrak report published by IMV, outperforming competitors with the most No. 1 ratings in the industry and an overall service performance rating well above the nearest competitor.
About IMV Limited
IMV Limited, based in Greenbelt, Md., is an independent healthcare research company with more than 19 years' experience in analyzing the medical imaging, clinical diagnostic and instrument markets. ServiceTrak is one of the most recognized and trusted surveys in the healthcare
industry. Respondents are drawn from a randomized database of U.S. hospitals and imaging centers. For further information, visit www.imvinfo.com