DOTmed Home MRI Oncology Ultrasound Molecular Imaging X-Ray Cardiology Health IT Business Affairs
News Home Parts & Service Operating Room CT Women's Health Proton Therapy Endoscopy HTMs Pediatrics
Endroit courant :
> This Story

starstarstarstarstar (1)
Ouverture ou Registre to rate this News Story
Forward Printable StoryPrint Comment




More Magazine Features

Installing and removing imaging equipment is no small task Expert insights on how project management is evolving

Informatics, standardization and the next phase for enterprise imaging Life after silos is coming into focus

Assessing the state of Alzheimer’s imaging The battle against neuro-degenerative disease wages on

Patient monitors help hospitals do more with less The latest monitors focus on workflow, EHR integration and remote capabilities

Tips for creating better collaboration between HTM and IT Streamlining these increasingly complex partnerships

See All Magazine Features  

HTMs Homepage

Understanding the value of data analytics in HTM Helps with purchasing, keeping inventory of equipment, end-of-life decisions for devices

EQ2 showcases advancements and new products at AAMI Exchange Added data analytics, supply chain management and tracking capabilities

Understanding 'data cleaning' in equipment service, and the tools used to do it Acquiring data is only the beginning, insights from AAMI

GE adds multi-vendor parts and new functions to online Service Shop Showcased at AAMI Exchange

Tips for creating better collaboration between HTM and IT Streamlining these increasingly complex partnerships

AAMI Product Showcase A sneak peek at some of the products to check out on the show floor

Clinical engineering and the science of the capital budget process Purchasing insights from the experts at MD Buyline

Barriers to genuine service collaboration with OEMs are hurting hospitals A call to better-align objectives toward value-based care

Q & A with Robert Jensen, president and CEO of AAMI Find out what to expect at AAMI Exchange, the premier event for the HTM community

Testing equipment continues to advance Managing your systems and scanners requires the right tools for the job

Canon field service engineer talking
to a clinician

How can HTM and OEMs work together most effectively?

par Lauren Dubinsky , Senior Reporter
From the May 2019 issue of DOTmed HealthCare Business News magazine

Efficiency is a core value in healthcare delivery, and that means building up strong communication across different groups. We hear about the silos coming down across hospital departments, but these same principles apply to the different stakeholders in equipment maintenance.

Health technology management (HTM) professionals are tasked with maintaining equipment in-house for their facilities, but it’s not something they can do on their own. Increasingly, we’re seeing HTM departments and biomedical engineers forging stronger and more personalized relationships with the OEMs who built the equipment and can be called upon for more complex servicing.

Story Continues Below Advertisement

New & Refurbished C-Arm Systems. Call 702.384.0085 Today!

KenQuest provides all major brands of surgical c-arms (new and refurbished) and carries a large inventory for purchase or rent. With over 20 years in the medical equipment business we can help you fulfill your equipment needs

Building these relationships is not always easy, however, and it’s not uncommon for HTM professionals and OEM service providers to lose sight of the fact that they’re in this thing together.

“I think oftentimes it's initially a bit adversarial,” said Jim Piepenbrink, deputy executive director of the AAMI Foundation. “Biomeds might think they don't need a service contract because if they're given the manuals, they think they could handle it. But you both need each other and you can both learn from each other.”

Courtesy is in your own best interest
The OEM field service engineer could be delayed in getting to the hospital if they are attending to another call at a hospital across town or in a rural area.

The on-site HTM may become frustrated after waiting a few hours, but Danielle McGeary, vice president of healthcare technology management at AAMI, stressed that nothing positive can come from that frustration no matter how justified it might be. The best thing to do is to remain friendly in order to maintain a good relationship with that field engineer, she said.

Issues can also arise if the on-site HTM isn’t willing to help the field engineer. If the field engineer is missing a tool that is needed, the on-site HTM should assist with that if they can.

“From my experience, while there might appear to be tension at first, the OEM field service engineer and the on-site technician typically end up getting along really well,” said McGeary. “If the field engineer is friendly, always wants to help, and is reliable, the on-site HTMs will like them and they will have a great relationship.”

Some of the best relationships she has seen are when the on-site HTM feels comfortable calling the field engineer to have them walk the on-site staff through preliminary troubleshooting steps.

What’s in your contract?
Not having a structured service agreement or contract could put a hospital lower on an OEM’s priority list if that manufacturer has other customers who are paying a premium for more responsive service. In a situation like this, the HTM department may have to determine whether or not it makes sense for them to sign a similar contract or else plan for potentially slower response time.
  Pages: 1 - 2 - 3 >>

HTMs Homepage

You Must Be Logged In To Post A Comment

La publicité d'email
Développez la notoriété de votre marque
Enchères + Ventes Privées
Obtenir le meilleur prix
Acheter des équipement / pièces
Trouver le meilleur prix
Infos du jour
Lire Les dernières nouvelles
Consulter tous les utilisateurs DOTmed
Éthique concernant DOTmed
Voir notre programme d'éthique
L'or partie le programme de fournisseur
Recevoir des demandes PH
Programme de marchand de service d'or
Recevoir des demandes
Fournisseurs de soins de santé
Voir tous les outils des HCP (abréviation pour les professionnels de la santé)
Trouver / combler un poste
Parts Hunter +EasyPay
Obtenir des devis de pièces
Voir les utilisateurs récemment certifiés
Voir les utilisateurs récemment certifiés
Récemment évalué sur DOTmed
Voir les utilisateurs récemment certifiés
Central de location
Louer de l’équipement à moindre prix
Vendre des équipements / pièces
Obtenir le maximum d'argent
Service Technicians Forum
Trouver de l'aide et des conseils
Simple demande de propositions
Obtenir des devis pour des appareils
Expo Virtuelle
Trouver des services d'appareils
L'Access et l'utilisation de cet emplacement est sujet aux modalités et aux conditions du notre de nos MENTIONS LEGALES & DONNEES PERSONELLES
Propriété de et classe des propriétaires DOTmedà .com, inc. Copyright ©2001-2019, Inc.