Hospital Spotlight — Q&A with Tom Jackiewicz

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Hospital Spotlight — Q&A with Tom Jackiewicz

par Sean Ruck, Contributing Editor | May 03, 2016
Tom Jackiewicz
From the April 2016 issue of HealthCare Business News magazine

HealthCare Business News recently spoke with Tom Jackiewicz, senior vice president and CEO of Keck Medicine of USC, to learn how he and the university-based medical enterprise he leads have evolved over the years.

HCB News: What inspired you to get involved in health care?
My first opportunity was with the University of Pennsylvania Health System. I remember the whole process: being recruited, the interviews and meeting the faculty. It was an amazing combination of innovative technology and a chance to work with really smart people.

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HCB News: How did you get involved with Keck Medicine of USC?
I was the CEO of the University of California San Diego Health System when I got the call from University of Southern California (USC) President Max Nikias. USC was looking to create a world-class medical enterprise. I was brought in in 2011 to lead that effort.

HCB News: What recent developments would you like to discuss?
We’ve made significant strides in two areas: The first is in our innovation in clinical care, a recent example being the announcement of our Virtual Care Clinic (VCC). This concept is based on the idea to expand the availability of our world-class doctors and their expertise on an individual, continuous basis for our patients. We’ll do this using remote monitoring devices, virtual reality and artificial intelligence to create “virtual doctor” versions of our experts, all delivered via the patient’s smart-phone or mobile device.

Today, we see patients from all over the Southwest with many of our patients living far away from Keck Medicine of USC in Los Angeles. With the VCC, a patient can have surgery and when they go home, we can ensure they have on-demand access to our experts via these digital health solutions. This concept allows for USC experts to be accessible to patients wherever they are living — essentially worldwide patient access. The VCC is driven by our USC creative minds, led by Leslie Saxon, M.D., who leads our digital health effort called the USC Center for Body Computing.

The second is the commitment to building our organization. Our growth has been substantial in just five years. For example, our annual revenue was just over $500 million when I started. Today, we’re at $1.4 billion. In addition, we’ve implemented a state-of-the-art EMR, expanded our ambulatory services to 40 outpatient clinics across several counties in southern California, either bought or created affiliations with other hospitals such as our USC Verdugo Hills Hospital near Glendale, Calif.; Hoag Memorial Hospital Presbyterian in Newport Beach, Calif.; Huntington Hospital in Pasadena, Calif.; and Torrance Memorial Hospital in L.A.’s South Bay community.

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