15 Day Return Policy. Customer must pay the return shipping costs when returning a product. Returns are only accepted if the item arrives DOA or is materially different from the description. Buyer must notify Zevic Medical Solutions in writing within 3 days of delivery and provide photos, video, error messages, and/or technician findings showing the issue.
If an item is confirmed DOA or not as stated, Zevic Medical Solutions may, at our discretion, provide service support, replacement parts, repair assistance, replacement equipment, credit, or a refund.
For all approved returns except confirmed DOA cases, the buyer is responsible for all return shipping costs, freight charges, packaging, crating, insurance, and any related return costs.
Items listed or agreed to as âas-is,â âparts only,â ânot tested,â âfor repair,â or similar are final sale and are not eligible for return or refund unless otherwise stated in writing before purchase.
Returns must be approved in writing before shipment. Unauthorized returns will not be accepted. Buyer is responsible for proper packaging and safe return shipment.
No returns are accepted for buyerâs remorse, incorrect purchase, facility compatibility issues, missing site requirements, installation issues, or failure to verify specifications before purchase.
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