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How COVID-19 led to OEM service advancements

by Lisa Chamoff, Contributing Reporter | August 09, 2021
Parts And Service
From the August 2021 issue of HealthCare Business News magazine


Focus on security
The pandemic has been an accelerator in embracing new technology, which has led to new security threats.

“The pandemic forced us to do a lot of things online, and left us more open and vulnerable to cyberattacks and intrusions,” said Hearn of Canon Medical, noting there were twice the number of ransomware attacks in 2020 compared to 2019 globally, according to Statista. “Ransomware attacks continue to occur at high levels, causing challenges in patient care, economics, and reputation for our customers.”

As medical data breaches become more advanced, Canon is partnering with technology company Barracuda to support its Gateway Platinum security solution.

Philips is also focusing on cybersecurity and strategic technology management, and provides an OS patching service that keeps medical equipment up-to-date via regular patching with either remote or on-site installation, which can be a step toward minimizing cybersecurity risks.

“Philips OS patching service offers a proactive, controlled, and semi-automated way to roll out the latest security patches for medical devices running the Microsoft operating system,” said Bruce of Philips. “Removing the time-intensive need to manually identify and install relevant fixes to keep devices up to date, Philips OS patching provides access to security patches exactly when and where you need them. In addition to this, Technology Maximizer, is a software subscription and hardware refresh programme that keeps imaging systems running at state-of-the-art condition for a full five to eight years after installation”


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