Virtual contactless check-ins enhance patient and staff safety during COVID-19

Boston Medical Center (BMC) and Yale New Haven Health are using Philips Patient Management Solution to aid in patient communication during COVID-19, before, during, and after their appointments. BMC promotes telehealth consults for patients to stay connected with their care providers. The solution sends timely personalized reminders and helpful information about their upcoming telehealth appointments.

Before in-person appointments at the clinic, both institutions use the Patient Management Solution to screen patients using a digital survey to identify possible COVID-19 symptoms. Once the patient arrives for their appointment, the Patient Management's Virtual Waiting Room functionality is leveraged to enable a contactless check-in process that eliminates the need for patients to congregate in a traditional waiting room setting. It integrates directly with EHR systems to ensure all aspects of the process smoothly embed into practice workflows where all patient communications are centrally stored.


The Patient Management Solution interoperates with the existing IT system to receive enrollment data and return feedback reports as a customer-facing dashboard. Patients scheduled for a radiology scan will receive personalized messaging to help them throughout the procedure. This includes screening for symptoms, protocol preparation instructions, appointment reminders, scan-specific education and expectation setting, last-minute tips, last-mile navigation, and follow-up and feedback survey.


COVID-19 screening for patients receiving in-hospital radiology scans

Lahey Hospital & Medical Center has been using Philips Patient Management Solution as one of their tools to identify patients who feel comfortable to receive care again. The platform facilitates screening for COVID-19 symptoms, getting information to patients about newly established safety protocols, and providing reassurance to put them at ease. Scheduling, access and clinical staff are thus able to focus their efforts on the patients who are most ready to return to the hospital for their care.


Philips integrated radiology solutions spotlight at RSNA 2020

The Philips Patient Management Solution is being featured in the Philips virtual RSNA 2020 booth experience as an integral component of the new Radiology Workflow Suite to help improve patient and staff experience while enhancing clinical efficiency and operational excellence. The cloud-based solution previously known as Medumo, which was acquired by Philips in July of 2019, enables modern communication between care providers and patients and serves as a digital liaison to prepare patients for their appointments, help them show up on time, and continue to follow care plan instructions long after their visit or procedure. The solution interoperates with the EMR and can send automated messages through SMS, e-mail, voice, and paper mailings, complementing existing IT and clinical workflows. For more information, visit the Philips Patient Management Solution site. Visit Philips Live at RSNA 2020 for an advance look at Philips integrated workflow solutions to connect data, technology and people across the diagnostic enterprise, helping to redefine radiology workflow efficiencies.

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